Delete your account

Trainseed, MarginWalkers Inc

You can delete your Trainseed account and its data at any time. There are two ways to do it: in the app, or by emailing us.

1. Delete it yourself in the app

Open the Trainseed app and sign in.
Go to the Me tab.
Tap Delete account at the bottom of the screen.
Confirm. Your account is deleted immediately and you are signed out.

2. Ask us to delete it

Email hello@trainseed.com from the address on your account with the subject Delete my account. We verify the request and complete it within 30 days, usually much sooner.

If you are a business owner and want your whole organisation removed (your site, your team's accounts, your menu and training content) say so in the email and we will delete the organisation as a whole.

What gets deleted

Your profile: name, email address, phone number and role.
Your training history: drill answers, scores, streaks, badges and sign-offs.
Your voice and text practice answers, including recordings and transcripts.
Any photos you uploaded that belong to your account.
Your sign-in credentials.

What may be kept, and for how long

If you are a staff member, the business that employs you keeps its own training content: menus, items and questions it created. That content belongs to the business, not to your account, and is not deleted with it.

Billing records. Invoices and payment records for a business account are retained for up to 7 years where tax and accounting law requires it. Card details are held by Stripe, never by us.
Backups. Deleted data may persist in encrypted backups for up to 30 days before those backups are purged on a rolling basis.
Security logs. Basic request logs are retained for up to 30 days.

Everything else is removed permanently and cannot be recovered.

Questions

hello@trainseed.com or read the privacy policy.